General terms and conditions

Registration must always be made in writing via the digital application form on the Futuregames website. Registration is followed by a confirmation email from Futuregames. Keep in mind that the registration is binding, with the exceptions stipulated in the sections regarding Rights of withdrawal below.

If the purchaser of the services is a legal entity, the name of the person that shall complete the course (the “Student”) shall be specified. If the Student cannot, for any reasons, participate in the course, the purchaser is entitled to exchange the Student by giving notice to Futuregames before the start of the course.

The time for the start of the course is stated in the information supplied by Futuregames. Three weeks before the start of the course, the purchaser will receive an invoice. The course fee is stated in the application form as well as in the invoice. Full payment must be received by Futuregames within ten days after the purchaser has received the invoice, if nothing else has been agreed upon. The invoice shall be deemed received by the purchaser if sent by email, on the time stated at the sender’s e-mail, provided it has been successfully transmitted.

The course fee is the total price including VAT. The VAT will be specified in the invoice. If a reminder of payment is needed, Futuregames is entitled to charge a reminder fee and penalty interest according to the Interest Act (1975:635).

The standard timeframes for invoicing and payment described above do not apply to such late registrations that have been made less than three weeks before the course start. In such cases, the purchaser will receive an invoice within ten days from the date of registration, after which full payment must be received by Futuregames within ten days after the purchaser has received the invoice, if nothing else has been agreed upon.

At the latest four days before the course start, provided that payment has been received, the purchaser will be sent an e-mail, including a detailed syllabus and

schedule, log in information, etc, if nothing else has been agreed upon. If the start date of the course changes, we will notify the purchaser well in advance.

The time for the start of the course is stated in the information supplied by Futuregames. Three weeks before the start of the course, the purchaser will receive an invoice. The course fee is stated in the application form as well as in the invoice. Full payment must be received by Futuregames within ten days after the purchaser has received the invoice, if nothing else has been agreed upon. The invoice shall be deemed received by the purchaser if sent by email, on the time stated at the sender’s e-mail, provided it has been successfully transmitted.

The course fee is the total price including VAT. The VAT will be specified in the invoice. If a reminder of payment is needed, Futuregames is entitled to charge a reminder fee and penalty interest according to the Interest Act (1975:635).

The standard timeframes for invoicing and payment described above do not apply to such late registrations that have been made less than three weeks before the course start. In such cases, the purchaser will receive an invoice within ten days from the date of registration, after which full payment must be received by Futuregames within ten days after the purchaser has received the invoice, if nothing else has been agreed upon.

At the latest four days before the course start, provided that payment has been received, the purchaser will be sent an e-mail, including a detailed syllabus and

schedule, log in information, etc, if nothing else has been agreed upon. If the start date of the course changes, we will notify the purchaser well in advance.

The online courses will be provided through a digital platform, such as Teams or similar. The purchaser/student must have its own digital devices and the necessary software installed to be able to attend the digital course.

If the purchaser is a private individual (i.e. a consumer) and not a legal entity, the purchaser has a 14-day right of withdrawal from the date on which the agreement was entered into, in accordance with the Swedish Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59). If the purchaser wishes to exercise their right of withdrawal, they must notify us in writing before the withdrawal period expires by completing and sending the attached withdrawal form to preparatory@futuregames.se.

If the course begins during the withdrawal period, we will request special consent from the purchaser in order for the course to begin during the withdrawal period. The purchaser understands that he/she will be obliged to repay a proportional share of the agreed price once such consent has been given and the course has commenced.

For corporate orders, no right of withdrawal applies after the agreement has been entered into. In the event that the right of withdrawal does not apply, either because the withdrawal period has expired or because the right of withdrawal is otherwise not applicable, the purchaser undertakes to pay the full tuition fee.

In addition to the right of withdrawal for consumers above, the following shall apply for all purchasers.

The purchaser is entitled to withdraw the purchase of the course by giving notice to Futuregames, at the latest four weeks before the start of the course. If so, the purchaser shall be entitled to a refund of 50 per cent the course fee.

If the course is cancelled due to any permanent obstacle, such as long-term illness or serious injury, which could not have been foreseen, the full course fee, or if the course has already started an amount corresponding to the remaining part of the course, will be refunded with a deduction of an administrative fee of 20 per cent of the course fee. The purchaser shall cancel the course in writing and attach medical certificate or similar evidencing the permanent obstacle.

Futuregames may cancel a course for several reasons. For instance, if there are few applicants or other obstacles occur, it may be impossible for Futuregames to offer the course. When a course is cancelled the purchaser will be informed by Futuregames at least one week before the start of the course. If Futuregames is forced to cancel a course before the start, the purchaser always has the right to recover the full course fee or, if possible, participate in the next-coming course instead. The same shall apply if Futuregames is forced to change the timing of the course sessions in a way that means that the purchaser cannot participate in the course. Refunds will be made as soon as possible and no later than 10 working days after notification of the change.

Any and all course materials, including all intellectual property rights of such materials, provided by Futuregames during the courses are, and remain, the sole property of Futuregames, whether adapted, written for or customized for the purchaser or not.

The Purchaser shall not be entitled to give any other person access to the online course, other than the Student stated in the application form.

Our privacy policy explains how Futuregames handles your personal data when you, for example, attend a course with us, visit our website, make an expression of interest, and request targeted information and marketing from us.

If the student does not attend one or more live sessions for reasons other than those stated above, the student will not receive any financial compensation. However, subject to availability, Futuregames could, but is not obliged to, sometimes offer the student another course opportunity or recorded material.

In order to constantly develop and improve the Futuregames courses and the range of courses, the student will be asked to participate in an anonymous voluntary evaluation at the end of the course .

If the purchaser or Student is dissatisfied with a course, please contact the course leader (contact person) with the complaint, by sending an email to preparatory@futurgames.se . If the parties does not manage to agree on a solution, the purchaser or Student may contact the General Complaints Board (ARN) via its website https://www.arn.se/om-arn/Languages/english-what-is-arn/ . Futuregames follow ARN’s decisions.

This contract (which shall mean the agreement between Futuregames and the purchaser including these general terms and conditions) shall be governed by the substantive law of Sweden.

Any dispute, controversy or claim arising out of or in connection with this contract, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitrations of the SCC Arbitration Institute. The seat of arbitration shall be Stockholm. The language to be used in the arbitral proceedings shall be Swedish.

Futuregames is not liable for any delay or failure to perform its obligations if the delay or failure is due to circumstances beyond Futuregame’s reasonable control, including but not limited to technical interruptions, server downtime, or other operational disruptions in third-party platforms.

In the event of any significant disruption, Futuregames will make reasonable efforts to provide an alternative solution, such as rescheduling live sessions, or arranging equivalent replacement services when possible.